Our Firm — Norman Lawson & Co. Solicitors

Norman Lawson & Co. Solicitors is a trading name of Legal Eagle Scotland Ltd.

Norman Lawson & Co. provides comprehensive legal services across immigration law, human rights, family law, personal injury, welfare rights and notary public services. We are registered with the Scottish Legal Aid Board and accept both legal aid and private clients.

Norman Lawson & Co. provides specialist legal advice and representation across the following areas:

Norman Lawson & Co. is committed to maintaining the highest standards of professional conduct and client care. We adhere to the Law Society of Scotland's Practice Rules and regulatory requirements.

Client Care

We provide clear information about our services, charges and your legal rights. We maintain open communication throughout your case and ensure you understand your legal options and the steps we are taking on your behalf.

Confidentiality

All client information is treated in strict confidence and subject to professional privilege. We comply fully with data protection legislation and ensure your personal information is secure.

Professional Indemnity

We maintain professional indemnity insurance to protect you against any loss arising from our negligence or error in carrying out your legal work.

Limitation of Liability

Where permitted by law, we limit our liability to the extent of our professional indemnity insurance cover. Details are available on request.

We take complaints seriously and are committed to resolving any concerns about our service. If you are unhappy with the service you have received from Norman Lawson & Co., please follow this procedure:

Stage 1: Contact Our Firm

Please contact us in writing with details of your complaint. You should include:

• Details of your complaint
• How the issue has affected you
• What outcome you are seeking
• Any relevant dates and evidence

Write to: Norman Lawson & Co., 3rd Floor, St George's Building, 5 St Vincent Place, Glasgow G1 2DH, or email: mu@normanlawsonsolicitors.co.uk

We will acknowledge your complaint within 3 business days and provide a full response within 4 weeks of receipt. If we cannot resolve your complaint within this timeframe, we will explain why and provide a date by which you can expect our response.

Stage 2: Scottish Legal Complaints Commission

If we cannot resolve your complaint to your satisfaction, or if you are dissatisfied with our response, you may escalate your complaint to the Scottish Legal Complaints Commission (SLCC).

The SLCC can only consider complaints after you have given the firm a reasonable opportunity to resolve the matter. You must lodge a complaint with the SLCC within 12 months of the complaint arising or within 12 months of becoming aware of the loss.

Your Rights

You have the right to receive information about our complaints handling procedure at any time. If you have any questions about how we handle complaints, please contact us.